Terms of service

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2. Product Information

2.1 General Information

The product information presented on the Website is provided for general informational purposes only. While we endeavour to maintain accuracy and keep product descriptions, pricing, and availability current, such information is subject to change without prior notice. We make reasonable efforts to ensure accuracy; however, we do not warrant or guarantee the completeness, reliability, or timeliness of the information provided.

2.2 Product Descriptions

We undertake reasonable measures to ensure that product descriptions accurately reflect the goods offered. Notwithstanding these efforts, variations in colour, size, and other characteristics may arise due to factors including but not limited to screen display differences and individual perception.

Due to the handcrafted nature of certain products — particularly the Koo-gan range — each item is inherently unique. Variations in appearance, colour, size, and the arrangement of components such as crystals may occur as a result of artisanal methods and material availability. Additionally, as our products are made using resin, small bubbles or minor surface irregularities may be present. These are natural characteristics of the resin casting process and do not affect the functionality or energetic properties of the product. Such variations and features shall not be considered defects or grounds for return.

Customers are encouraged to review all relevant product information carefully and contact us for clarification where required.

2.3 Pricing and Availability

We strive to provide accurate pricing and availability information; however, errors may occasionally occur. We reserve the right to correct any such errors and to adjust orders accordingly. We appreciate your understanding in the event of any discrepancies.

2.4 Changes to Information

Information regarding products — including descriptions, pricing, and availability — may be updated or amended at our discretion without prior notice. You acknowledge and accept that reliance on such information is at your own risk and that it is your responsibility to review this information prior to making any purchase decisions.

2.5 Product Images

Product images provided on the Website are for illustrative purposes only and may not precisely represent the products delivered. Given the handcrafted nature of our products, including Koo-gan devices, variations in colour, size, and crystal layouts are to be expected. These variations are inherent to artisanal production and do not compromise the product’s function or energetic properties. While we seek to present accurate representations, we do not guarantee exact conformity between images and the final product.

 

 

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3. Orders and Payments

3.1 Placing Orders

By submitting an order through the Website, you represent and warrant that all information provided by you, including but not limited to your contact and shipping details, is accurate, current, and complete. You are solely responsible for ensuring the correctness of all information submitted at the time of purchase.

3.2 Order Acceptance

All orders placed via the Website constitute an offer to purchase the products in accordance with these Terms and Conditions. We reserve the sole and absolute right to accept or reject any order at our discretion, without the need to provide a reason. Should we decline or be unable to fulfil your order, we will provide prompt notification and refund any payments received.

3.3 Payment Processing

All payments are processed securely via an authorised third-party payment provider. We do not collect or retain your payment card information. You acknowledge that payment processing is governed by the terms and conditions of the relevant payment provider and that we shall not be liable for any loss or damage arising from their processing services.

3.4 Payment Methods

Accepted payment methods will be clearly specified on the Website at the time of checkout. It is your responsibility to ensure that your selected payment method is valid and holds sufficient funds or credit to complete the transaction.

3.5 Order Confirmation

Following successful payment and order processing, you will receive an order confirmation via email detailing the products purchased and confirming receipt of your order. This communication does not constitute acceptance of your offer but serves as a record of your transaction.

3.6 Unauthorised Access

While we employ reasonable security measures to protect your data, we shall not be held liable for any unauthorised access to, or use or disclosure of, your payment information that occurs outside our control. You are advised to maintain the confidentiality of your payment credentials and promptly report any suspected unauthorised activity.

3.7 Currency and Pricing

All product prices displayed on the Website are in New Zealand Dollars (NZD) and are inclusive of any applicable taxes, unless expressly stated otherwise. Prices are subject to change without prior notice.

3.8 Order Cancellation

If you wish to cancel an order, you must contact us as soon as possible. Cancellations may only be processed prior to dispatch of the goods. Once an order has been dispatched, cancellation is no longer possible, and you must instead follow the procedures outlined in our Refund Policy.

Please note that we do not accept cancellations or offer refunds for products that are custom-made or made to order, except where the product is demonstrably faulty in accordance with your rights under the New Zealand Consumer Guarantees Act 1993.

If cancellation is sought due to an error (e.g., incorrect item selection or shipping details), we encourage you to contact us immediately. While we will endeavour to accommodate your request, we do not guarantee cancellation once processing has commenced.

 

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4. Availability and Supply

4.1 Product Availability

All orders placed via the Website are subject to product availability at the time of purchase. While we endeavour to accurately reflect current stock levels, the inclusion of a product on the Website does not constitute a guarantee of its availability. We reserve the right to limit quantities or discontinue any product at any time without prior notice.

4.2 Notification of Non-Availability

In the event that an ordered product is unavailable or out of stock, we will notify you promptly using the contact details provided at the time of your order. This communication will include details of the product's unavailability and any applicable alternatives.

4.3 Alternatives and Substitutes

Where feasible, we may offer an alternative or substitute product of comparable value and function. Acceptance of such an alternative is at your sole discretion. In accepting a substitute, you agree that the original order’s terms, including pricing and payment conditions, will continue to apply.

4.4 Refunds for Unavailable Products

If you have already made payment for a product that is subsequently determined to be unavailable, you will be entitled to a full refund for that product. Such refunds will be processed using the original method of payment and issued within a reasonable timeframe.

4.5 Customised Products and Lead Times

Orders for customised or made-to-order products are subject to a lead time of approximately 3 to 6 weeks from the date of order confirmation. This timeframe reflects the handmade nature of the products and the care taken in fulfilling bespoke specifications. Please note that this lead time does not include shipping.

4.6 Shipping Times

Shipping times vary depending on your geographic location and the selected shipping method. In the case of customised orders, the total delivery timeframe includes both the lead time for production and the estimated shipping period. For full details, please refer to our [Shipping Policy].

4.7 Delays and Force Majeure

While we make every effort to meet estimated delivery timeframes, we shall not be liable for delays caused by events beyond our reasonable control, including but not limited to natural disasters, postal or courier delays, customs processing, strikes, or governmental actions.

4.8 Changes to Product Availability

We reserve the right to revise, update, or withdraw products or services from our Website at any time without prior notice. This includes the ability to modify product specifications, pricing, and availability.

4.9 Backorders and Pre-Orders

In instances where a product is unavailable at the time of purchase, you may be offered the option to place a backorder or pre-order. Upon choosing to do so, we will inform you of the estimated wait time.

You may, at your discretion:

• Await the product's availability and delivery; or
• Cancel the order for a full refund if the timeframe is unsatisfactory.

By placing a backorder or pre-order, you acknowledge and accept the estimated delivery timeframe as communicated by us.

 

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5. Shipping and Delivery

Details regarding shipping methods, timeframes, and charges are set out in our Shipping Policy. By placing an order, you acknowledge and agree to the terms set out therein.

 

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6. Pricing

6.1 Currency and Taxation

All prices displayed on our website are stated in New Zealand Dollars (NZD) and are inclusive of Goods and Services Tax (GST), unless expressly stated otherwise. Delivery charges are not included in the listed product prices and will be calculated and presented during the checkout process.

6.2 Accuracy of Pricing

We take reasonable care to ensure that all prices listed on our website are correct and current at the time of publication. However, errors may occur, and we reserve the right to correct any pricing inaccuracies at any time without prior notice. If a pricing error is discovered after an order has been placed, we will contact you to confirm whether you wish to proceed at the corrected price or cancel your order.

6.3 Price Modifications

We reserve the right to adjust our prices for goods and services at any time and at our sole discretion. Any changes will be effective immediately upon publication on our website and will not affect confirmed orders unless otherwise stated.

6.4 Customer Information

It is your sole responsibility to ensure that the contact and billing information you provide is accurate and up to date. We accept no liability for order issues, delivery delays, or communication failures resulting from inaccurate or incomplete customer information.

 

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7. Payment Options

7.1 Accepted Payment Methods

Payments for purchases made through our online store are processed via Shopify Payments, which supports a variety of secure payment methods, including major credit and debit cards, as well as additional options that may be available depending on your location (e.g. Apple Pay, Google Pay, Shop Pay, or other region-specific gateways).

All available payment methods will be clearly presented during the checkout process.

7.2 Payment Processing and Security

All transactions are processed through Shopify’s secure payment infrastructure and its integrated third-party payment providers. Shopify Payments adheres to strict industry standards for data security and encryption to ensure the safety of your payment information.

We do not store or have access to your full credit or debit card details. All payment information is encrypted and managed securely by Shopify and its payment partners.

For more details, please refer to Shopify’s privacy and security policies:
https://www.shopify.com/legal/privacy

 

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8. Intellectual Property

8.1 Ownership of Content

All content displayed on the Heal and Charge New Zealand website — including but not limited to text, images, graphics, logos, icons, and product information — is the intellectual property of Heal and Charge New Zealand, its suppliers, or other third parties, and is protected by New Zealand and international copyright, trademark, and intellectual property laws.

8.2 Supplier and Third-Party Materials

Some images and content used on this website are provided by our suppliers or sourced from third-party websites. Where possible, we ensure such materials are used with appropriate permission or under accepted usage rights. If you are the rights holder of any material used on our website and believe it has been used without proper authorisation, please contact us immediately so we can address the issue promptly.

8.3 Restrictions on Use

You may not copy, reproduce, distribute, republish, upload, transmit, or otherwise use any part of this website or its content for commercial purposes without our prior written permission or that of the original content owner. This includes all original and third-party content unless explicitly stated otherwise.

8.4 Trademarks

All trademarks, service marks, and trade names displayed on this website are the property of their respective owners. Use of these marks without permission is strictly prohibited.

 

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9. Returns and Refunds

Details regarding returns, refunds, and the conditions under which these apply are set out in our separate Returns and Refunds Policy. By placing an order, you acknowledge and agree to the terms set out therein.

 

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10. Limitation of Liability

To the fullest extent permitted by law, Heal and Charge New Zealand shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or in connection with your access to, use of, or inability to use our website, products, or services.

This includes, but is not limited to, damages for loss of profits, goodwill, data, or other intangible losses, even if we have been advised of the possibility of such damages.

Nothing in these Terms and Conditions is intended to limit any rights you may have under the Consumer Guarantees Act 1993 (NZ) or other applicable consumer protection laws where such rights may not lawfully be excluded.

 

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11. Applicable Law and Jurisdiction

11.1 This Agreement, including your access to and use of our website and any purchase of products or services from Heal and Charge New Zealand, shall be governed by and construed in accordance with the laws of New Zealand, without regard to conflict of law principles.

11.2 You agree to submit to the non-exclusive jurisdiction of the courts of New Zealand in respect of any dispute, claim, or proceeding arising out of or in connection with these Terms and Conditions, your use of the website, or any related transaction.

11.3 This Agreement applies irrespective of your location at the time of accessing the website or purchasing goods or services, and regardless of your country of residence or business operation.

11.4 If you, or any person acting on your behalf, provide false, misleading, or incomplete information in the course of purchasing any product or service from us, and such conduct results in a loss or expense to us, we reserve the right to recover any such loss or expense, including reasonable legal costs on a solicitor-client basis.

11.5 By agreeing to these Terms and Conditions, you warrant that your use of our website, products, and services complies with the laws of the jurisdiction in which you operate. You are solely responsible for ensuring such compliance.

 

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12. General Conditions

12.1 All products offered by Heal and Charge New Zealand are intended solely as complementary tools for energy and frequency-based wellness support. They are not designed to diagnose, treat, cure, or prevent any medical condition or to serve as a substitute for professional medical advice or prescribed treatments.

12.2 If you have any existing medical conditions or concerns regarding your health, you are strongly advised to seek guidance from a qualified healthcare professional prior to using our products. The information presented on our website and in connection with our products is for general informational purposes only and should not be construed as medical advice.

12.3 We reserve the right to amend, update, or modify these Terms and Conditions at any time and at our sole discretion. Any such modifications shall take effect immediately upon publication on our website at www.healandcharge.co.nz, or via other reasonable means of notification.

12.4 The failure by us to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

12.5 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be severed from these Terms, and the remaining provisions shall continue to be valid and enforceable to the fullest extent permitted by law. The parties agree to interpret and apply the remaining provisions so as to give effect to the original intent of the invalid or unenforceable provision.

12.6 Unless expressly stated otherwise, these Terms and Conditions do not create or confer any rights or benefits enforceable by any person or entity not a party to this agreement.

12.7 Notices and communications under these Terms and Conditions may be sent to you via the email address you provided at the time of order or registration. It is your responsibility to ensure that your contact details are accurate and current.